ordering:
A strict policy of $20 minimum retail order and $100 minimum wholesale order applies at all times. Our incense is rolled, fresh to demand in a weekly cycle every Monday and Tuesday. Orders received after close of business Monday will not be processed until the the following week. Orders are dispatched each Thursday*. Goods will not be dispatched until payment has been received.

postage:
All orders are sent via Australia Post. Postage costs# will be included on your invoice.
Australia Post postage costs:
> parcels under 500gms: $6.50 anywhere in Australia
> parcels under 3kg: $9.50 anywhere in Australia.
[please note: most Twelve Tribes products weigh about 50gms each]

wholesale clients welcome:
As a Twelve Tribes wholesaler, you are entitled to discounts on your incense products. and to welcome you into the Twelve Tribes community, you will recieve to a 10% discount the first time you order.

payment options for retail and wholesale:
> option 1
Send a cheque or money order for total amount
> option 2
Provide your credit card details on the order form
> option 3
Transfer funds into Twelve Tribes bank account and provide receipt number [details on order form]

post completed order form + payment to:
PO BOX 1181 SCARBOROUGH, WESTERN AUSTRALIA 6922

return policy:
If you are not happy with your goods, we will happily replace them for you with another choice from our range, at no additional cost. We do not provide cash refunds.

* we reserve the right to delay dispatch if production componenets are unavailable; this is highly unusual.
# postage prices are subject to change in accordance with Australia Post price increases.